An important part of Clas Ohlson’s journey From here to sustainability is to develop resource-efficient business models. The effort on spare parts is a part of this, and the spare part assortment grows in popularity year by year. During the fiscal year 2016/17, sales of spare parts increased by 17 per cent compared to the preceding year.
Clas Ohlson has over 10,000 spare part articles in stock, and adds about 300-400 new articles yearly to the assortment, based on customer requests. During last year, Clas Ohlson received 152,000 orders for spare parts from its range in stock.
"Prolonging the life of products essentially comes down to two things: sustainability and service. As a customer, you should feel safe when buying at Clas Ohlson. Part of that is that we offer a repair service for broken or worn out products, but also the fact that we offer a great range of spare parts," says Tomas Håkansson, Spare Parts Manager at Clas Ohlson.
Customers appreciate the possibility to buy spare parts for their belongings. That is shown not least by the sales development. Over the past five-year period, sales have increased by close to 40 per cent per year on average.
The spare parts assortment is available on all Clas Ohlson’s markets, but with local variations of the selection in the UK, Germany and Dubai. A number of spare parts are also available in stock in our physical stores, based on local customer demand.
Some of the most important spare parts at the moment are glass jug Moccamaster (50-7103), roof for gazebo/pergola (50-8656), charger for Kärcher window cleaning vacuum (51-1132 (not available in the UK)), glass turntable for microwave oven 24,5 cm (50-8167) and thermometer Weber (51-2155).
Read more about Clas Ohlson’s sustainability work at about.clasohlson.com/sustainability/.