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The mail order business that Clas Ohlson started in 1918 in Insjön is now an established European retail business. There are about three thousand staff working in Sweden, Norway, Finland and the UK who all follow our company motto “Making things easier for people to solve their everyday practical problems”. You are warmly welcome to read about the journey we have made, the future challenges we face and the values, concepts and responsibilities on which our business operations based.
Clas Ohlson is a rapidly expanding retail business with sales of over SEK 5 billion in Sweden, Norway, Finland and the UK. The Head Office lies in the same town where its business operation began in Insjön, Dalarna County. The company has been listed on Stockholm's Stock Exchange (OMX) since 1999.
Our Media Centre contains an overview of our press releases, current store openings, relevant company information and other news of interest. Images, video clips and important contact information are also found here. You are welcome to contact us regarding any of your media related requests. Ring our switchboard at +46 (0)247-444 00 or e-mail us with any queries at press@clasohlson.se
Do you share our view that helping people solve their everyday problems whether big or small is one of the most satisfying things one can do? Then Clas Ohlson may be the company for you with exciting multifaceted roles and job assignments on local, national and international levels. At Clas Ohlson the possibilities for advancement, training and personal development are endless.
There are several ways to contact us. Click on the link that best suites your needs and you will access your information more quickly. Uncertain about who to contact, call our main switchboard at +46 (0)247-444 00 or Customer Services at +46 (0)247-445 00 and you’ll receive the assistance that you need. We look forward to hearing from you!
It should always be easy and convenient to find what you need at Clas Ohlson. In Sweden and Norway, we sell a wide array of home, multimedia, electrical, leisure and hardware products both though our online store and by mail order. In both Finland and the UK, sales are conducted through our expanding retail network. All our purchasing, transport and goods are handled responsibly according to strict environmental and sustainability standards.
Read more about our fantastic journey from 1918 onwards, from its original mail order business in Insjön to the successful international retail company it is today.
The story of Clas Ohlson
Responsibility for the environment, people and society as a whole runs as a common thread throughout our entire business operations and is an important factor for all the decisions we make.
Sustainable development
Clas Ohlson’s head office is located in Insjön, Dalarna County, Sweden. This is also where our Distribution Centre is located which services all stores in Sweden, Norway, Finland and the UK.
Our goal as an organisation is to have clear and competitive offers for our customers in their respective markets. About 2/3 of all Clas Ohlson staff work within the Sales and Communications Department, handling everything from customer needs analysis, product offerings, in-store and online marketing strategies, and providing optimal customer service and advice. All this ensures that the products we offer our customers reach them in the most rapid, efficient and sustainable manner throughout our entire supply chain. Other departments within Clas Ohlson are the Distribution Centre, Purchasing, Retail Expansion, IT and Administration (HR, Finance, Information, CSR, Property Management and Security).
Since 1918 Clas Ohlson has developed a solid purchasing system with a wide network of suppliers from around the world. Our purchasing agency established in Shanghai Kina allows us to be closer to our suppliers. More than half of the products in our range are manufactured in Asia, approximately 17% in Sweden and 27% from the rest of Europe. Only a small percentage comes from other countries around the world.
One of Sweden’s most effective logistics facilities is located here in Insjön, Dalarna County. Here goods are warehoused and sorted and later distributed to all our stores in Sweden, Norway, Finland and the UK. Clas Ohlson was nominated for both Postens and Schenkers Logistics Awards competition in 2008/2009.
As of 30 April 2011, Clas Ohlson had 139 stores established in Sweden, Norway, Finland and the UK. In Sweden and Norway our products are also sold both online and by mail order. Our retail expansion strategy is where feasible to locate our stores in central locations, where our customers carry out their daily affairs.
All efforts within Clas Ohlson are aimed at helping our customers to solve their everyday practical problems and to make their lives a little bit easier. In this aspect Customer Services plays a vital role. It is encouraging to have received so much recognition throughout the years for among other things best customer service, three years in a row.
President and CEO, Klas BalkowExecutive Vice President, Peter JelkebyCFO, Göran MelinDirector of HR, Susanne Löfås-HällmanDirector of Retail Expansion, Bo HeymanDirector of Purchasing, Tony DahlströmDirector of Information and IR, John WomackDirector of Business Development, Ulrika GöranssonDirector of Sales and Communication, Lars AndréasonDirector of Supply Chain, Magnus Höjman
