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The mail order business that Clas Ohlson started in 1918 in Insjön is now an established European retail business. There are about three thousand staff working in Sweden, Norway, Finland and the UK who all follow our company motto “Making things easier for people to solve their everyday practical problems”. You are warmly welcome to read about the journey we have made, the future challenges we face and the values, concepts and responsibilities on which our business operations based.
Clas Ohlson is a rapidly expanding retail business with sales of over SEK 5 billion in Sweden, Norway, Finland and the UK. The Head Office lies in the same town where its business operation began in Insjön, Dalarna County. The company has been listed on Stockholm's Stock Exchange (OMX) since 1999.
Our Media Centre contains an overview of our press releases, current store openings, relevant company information and other news of interest. Images, video clips and important contact information are also found here. You are welcome to contact us regarding any of your media related requests. Ring our switchboard at +46 (0)247-444 00 or e-mail us with any queries at press@clasohlson.se
Do you share our view that helping people solve their everyday problems whether big or small is one of the most satisfying things one can do? Then Clas Ohlson may be the company for you with exciting multifaceted roles and job assignments on local, national and international levels. At Clas Ohlson the possibilities for advancement, training and personal development are endless.
There are several ways to contact us. Click on the link that best suites your needs and you will access your information more quickly. Uncertain about who to contact, call our main switchboard at +46 (0)247-444 00 or Customer Services at +46 (0)247-445 00 and you’ll receive the assistance that you need. We look forward to hearing from you!
It should always be easy and convenient to find what you need at Clas Ohlson. In Sweden and Norway, we sell a wide array of home, multimedia, electrical, leisure and hardware products both though our online store and by mail order. In both Finland and the UK, sales are conducted through our expanding retail network. All our purchasing, transport and goods are handled responsibly according to strict environmental and sustainability standards.
Clas Ohlson publishes yearly sustainability reports in August.
Reports and documents
Do you have comments on how we work with and report on sustainable development/CSR issues?
CSR feedback
Clas Ohlson sells a range of environmentally and socially responsible products.
Selected eco-products
Our sustainability work in practice
Sustainability case studies
Clas Ohlson forbids its suppliers from using child labour and Clas Ohlson’s CSR (Corporate Social Responsibility) auditors worked with a Chinese factory to resolve a case of child labour in July 2009.
After discovering that one of the workers at a factory in Ningbo, 220 km south of Shanghai, was 15 years of age, a Clas Ohlson CSR auditor collaborated with the worker, his mother and the factory management to ensure that he immediately stopped work and was given the opportunity to enrol in education.
Clas Ohlson carries out several hundred audits of its manufacturers each year to ensure that they conform to the company’s Code of Conduct. During a routine audit at a factory in Ningbo, a Clas Ohlson CSR auditor noticed that one of the workers looked young. The auditor discovered that the worker was 15 years of age and ensured that he immediately stopped working at the factory.
The Clas Ohlson CSR auditor sought to resolve the situation by interviewing the boy, the factory management and the boy’s mother, who also worked at the factory. It was discovered that the boy had moved 600 km to Ningbo after his parents relocated to find work and that he had previously attended school in his home town, but had started working as he found school too difficult. He began working at the same factory as his mother after an oversight in the factory’s employment procedures and the factory management claimed that they did not know the boy was underage.
Clas Ohlson’s auditor discussed the importance of completing basic education with the boy. The boy’s mother and the factory management were also involved in discussions to consider how the boy could be persuaded to return to school to complete his education.
The factory management were highly cooperative from the outset and were open to all Clas Ohlson’s proposals and demands. Clas Ohlson’s auditor agreed a plan with the factory management and the boy’s mother, which involved them visiting the boy’s hometown to look into potential schools. The factory also paid transportation to the school and school fees for the boy until he completed his education, and agreed that he would be guaranteed a job at the factory should he wish to return following his education.
Clas Ohlson followed up the situation in September 2009 and learned that the boy had started a vocational school in his hometown that was orientated toward technology and computer science. The course is three years in length and the factory paid the annual school fee of 5,120 RMB, which is equivalent to around €500. According to the boy’s mother, he was now more motivated and interested in studying and was enjoying the course. Clas Ohlson plans to visit the boy in the near future to see how he is finding life at his new school.
Clas Ohlson worked closely with stakeholders to promote cooperation and find a beneficial solution for the child, which was also the best for Clas Ohlson and the factory management.
