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The mail order business that Clas Ohlson started in 1918 in Insjön is now an established European retail business. There are about three thousand staff working in Sweden, Norway, Finland and the UK who all follow our company motto “Making things easier for people to solve their everyday practical problems”. You are warmly welcome to read about the journey we have made, the future challenges we face and the values, concepts and responsibilities on which our business operations based.
Clas Ohlson is a rapidly expanding retail business with sales of over SEK 5 billion in Sweden, Norway, Finland and the UK. The Head Office lies in the same town where its business operation began in Insjön, Dalarna County. The company has been listed on Stockholm's Stock Exchange (OMX) since 1999.
Our Media Centre contains an overview of our press releases, current store openings, relevant company information and other news of interest. Images, video clips and important contact information are also found here. You are welcome to contact us regarding any of your media related requests. Ring our switchboard at +46 (0)247-444 00 or e-mail us with any queries at press@clasohlson.se
Do you share our view that helping people solve their everyday problems whether big or small is one of the most satisfying things one can do? Then Clas Ohlson may be the company for you with exciting multifaceted roles and job assignments on local, national and international levels. At Clas Ohlson the possibilities for advancement, training and personal development are endless.
There are several ways to contact us. Click on the link that best suites your needs and you will access your information more quickly. Uncertain about who to contact, call our main switchboard at +46 (0)247-444 00 or Customer Services at +46 (0)247-445 00 and you’ll receive the assistance that you need. We look forward to hearing from you!
It should always be easy and convenient to find what you need at Clas Ohlson. In Sweden and Norway, we sell a wide array of home, multimedia, electrical, leisure and hardware products both though our online store and by mail order. In both Finland and the UK, sales are conducted through our expanding retail network. All our purchasing, transport and goods are handled responsibly according to strict environmental and sustainability standards.
Clas Ohlson publishes yearly sustainability reports in August.
Reports and documents
Do you have comments on how we work with and report on sustainable development/CSR issues?
CSR feedback
Clas Ohlson sells a range of environmentally and socially responsible products.
Selected eco-products
Our sustainability work in practice
Sustainability case studies
Clas Ohlson repairs items from the store’s product range, which promotes recycling, reduces waste and bucks the trend of throwaway consumerism.
Western societies are consuming increasing quantities of products with short lifespans, which are disposed of and replaced as soon as they no longer function properly, despite the ease with which they can often be repaired.
Clas Ohlson offers a product repair service to customers, which allows products to be repaired and reused. The service avoids the creation of waste, environmental pollution and the manufacture of new products. The repair service is also affordable and promotes good customer service.
The service is available at all Clas Ohlson stores and almost covers the entire Clas Ohlson product range. The most common products repaired include electrical household appliances, audio equipment, computer accessories and garden products. Clas Ohlson has around 9,000 spare parts in stock to allow products to be repaired in house, however some suppliers do not allow Clas Ohlson to repair products that are subject to warrantee conditions.
The repair service extends the useful lifespan of products and allows them to be reused, rather than disposing of them as waste. Electronic waste is often exported from Europe to poorer countries for processing and disposal, which can cause serious health risks and environmental pollution, involving cadmium, mercury and beryllium. The service also avoids the need to source new resources and manufacture replacement products.
Clas Ohlson’s repair service is affordable compared with services offered by competitors. The service is seen as goodwill and customers are often only charged for the replacement parts and not for the labour.
Clas Ohlson’s repair service is a unique service that enhances customer satisfaction. Many competitors do not offer such a service and depend on their suppliers to carry out repairs.
The repair service reduces the environmental impacts of Clas Ohlson’s products and leads to greater customer satisfaction.
